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When I worked in customer service, emotions were my biggest problem. When I had a bad day, I wouldn't be able to contain my anger and frustration, and my biggest dream was to be able to hold back my feelings... Continue Reading..
Working in customer support can make you feel like you are an unknown hero because you don’t often get enough praise, and awareness of areas of responsibility and the amount of work the support team... Continue Reading..
Emotional intelligence is a key skill in customer service roles because a company’s productivity and efficiency are directly related to the quality of conversations between service providers and... Continue Reading..
Managing your emotions isn’t only about what you won't do, but about what you will do as well, and this was proven by TalentSmart, which tested more than one million people, and discovered the things... Continue Reading..
Emotional intelligence is a shared trait between 90% of top performers in business. It is a combination of employee self-awareness and self-management, which takes them to higher levels, and makes them... Continue Reading..
Emotional intelligence is defined as the ability to understand and manage your own emotions and those of others, and it has five main aspects: Self-awareness, self-regulation, motivation, empathy, and... Continue Reading..
Companies greatly value the abilities and skills employees add to the workplace; However, it is essential that we focus on our humanity as well. It is natural for people to want to connect and interact... Continue Reading..
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